Feedback from previous guests about their experience.
56%
liked the hotel and would stay again
Convenient Location
Ample Room Amenities
Poor Customer Service
Limited Dining Options
5.6/10
Guest rating
Rooms
6.3
Location
6.7
Service
5.0
Dining
5.3
Guest reviews
5.6/10
based on 3 review
5.5
5.5/10based on 1195 review
Gregory
United States of America,
January
2024
7.6/10
The hotel is ideally located close to the airport and offers easy access to local entertainment options. The rooms are well-maintained and equipped with premium drinks in the showers, and the balcony adds a nice touch to the stay. However, the customer service, particularly from the 'manager,' leaves much to be desired. Despite this, the hotel provides room service, laundry, and tours/ticket assistance, enhancing the overall experience.
Rooms
8.0
The rooms are in excellent condition, making them suitable for a comfortable stay, with the added convenience of premium drinks in the showers and balcony access.
Service
6.0
Although the customer service experience, particularly with the 'manager,' was subpar, the availability of room service, laundry, and tours/ticket assistance improved the overall service quality.
Location
9.0
The hotel's location is superb, offering proximity to various entertaining activities and being very close to the local market in town, enhancing the convenience for guests.
Dining
7.0
The dining experience was satisfactory, especially for the three meals served, although there could be improvement in the variety of fruit preserves available.
Facilities
8.0
The hotel provides adequate facilities to meet the guests' needs during their stay, ensuring a comfortable and convenient experience.
Convenient Location
Poor Customer Service
Roy
United States of America,
October
2023
5.0/10
The hotel had a wonderful location near the ocean and various entertaining activities, although we regretfully had to leave, and the food was disappointing leading us to dine at local restaurants. The rooms were equipped with premium drinks and facilities for people with disabilities, but they needed improvement, making it hard to live comfortably.
Rooms
5.0
Rooms had premium drinks and amenities for people with disabilities, but they weren't in good condition for a comfortable stay.
Service
5.0
The customer service was the worst I've experienced, especially with the 'manager'. Room service and laundry were subpar, while tours and ticket assistance were lacking.
Location
5.0
The hotel's location was ideally situated near the ocean and various entertainment options, leading us to leave despite cancellation fees. The Mediterranean restaurant was not enjoyable, forcing us to eat every meal at local establishments.
Dining
5.0
The dining experience was limited to three meals, with the quality of cold meat being below expectations.
Facilities
5.0
The facilities were lacking in quality and value for money.
accessible amenities
poor service
Antonio
United States of America,
August
2023
6.0/10
I had a mixed experience at this hotel. The location was excellent, right by the beach and close to various restaurants, but the customer service left much to be desired. The rooms were adequate but lacked amenities, and the dining options were limited. On the bright side, the facilities were well-kept and enjoyable.
Rooms
6.0
The rooms were basic and lacking in amenities, but they were decent for a short stay.
Service
5.0
The customer service, especially from the manager, was disappointing and unhelpful. Room service and other assistance were subpar.
Location
8.0
The hotel's location was its best feature, with easy access to the beach and nearby dining options.
Dining
5.0
The dining experience was mediocre, with limited options and a lackluster selection of local cold cuts.
Facilities
7.0
The hotel's facilities were well-maintained, and the pool area provided a nice place to relax.